FAQs

Below are Some Frequently Asked Questions

The library has an app available in the iOS (Apple store) and on Android.

Click here for more information about the library app including the library app guide.

Access your account, eLibrary, news and more!

Your username is the library member number found on the back of your library card.

Your password/PIN is your date of birth expressed as DDMMYYYY – for example 05091965 (5 September 1965). Please note: there are no spaces and R is the only letter on your library card. Please contact your local library if after entering your password (date of birth) you are unable to gain access.

You can use the library catalogue to find information for resources located in all the branch libraries of the Riverina Regional Library. If you would like to browse online resources click here.

Members can borrow 30 items in total for 28 days – 2 x 14 day renewals are available if items are not on reserve for another member.

You will receive a date due slip with your borrowed physical items. Keep this slip as a record of items borrowed and when they are due. You can also access your own records through member services. If you have registered an email address on joining, you will receive a courtesy email notifying you that your loans are soon due.

You can renew your library items online via member services (as long as they are not on reserve for another member) – members can also contact their local library for assistance.

If an item is not part of your local library collection, but is available at another branch of RRL, it can be obtained for you. Ask staff for help or make your reservation online via the catalogue. Your member card is required when reserving an item. The same card must be presented when collecting the item. We will let you know when the item arrives either by letter, SMS or email. A fee of $1.00 applies for each reservation, payable when you visit the library.

You are also welcome to visit any branch library that belongs to Riverina Regional Library to borrow or return items.

If an item you want is already on loan, it may be reserved for you by a staff member at the library or you may also reserve an item online via the catalogue. Your library card is required when reserving an item. The same card must be presented when collecting the item. A fee of $1.00 applies for each reservation, payable when you visit the library.

Resources not held by any Riverina Regional Library branch library and are difficult to source by other means, can often be obtained from another library in Australia. For information on this inter library loan service, please ask at your local library – fees apply.

Let us know whenever you change any of your information. To update your deails yourself, you can log in to member services using your library card number and password/PIN (which is your date of birth expressed as DDMMYYYY). The only letter is the capital R at the beginning of the member number. Alternatively you can contact your local library to ask for assistance.

Member Number: R012345 (R, zero, one, two, three, four, five)

Password/PIN: 05091960 (5 September 1960)

As a courtesy, we will mail, SMS or email you to remind you that your loans are about to become overdue. Members can renew their items online through member services or telephone any one of RRL’s branch libraries to renew items over the phone.

Please note that items can be renewed 2 times as long as they are not on reserve for another member.

To access online services, members will need their username which is the library card number and  the password which is the member’s date of birth expressed as DDMMYYYY – below is an example:

R023456 (the only letter is the R all the other digits are numbers)

07041956 (the password denotes someone with a birth date 7 April 1956)

Please contact your local library if after entering your password (date of birth) you are unable to gain access.

Yes, it is possible for others to use your card, however, everything checked out on your card is your responsibility.

It is vital that if your card is lost or stolen it is reported to your library immediately. We can then prevent others from using it. There is a replacement charge of $2.00 for a new card. Please see the fees and charges schedule.

Storytime events vary across the branch libraries. Please contact your local library for more information. Bookings may be required.

 

Some libraries have after hour chutes. Make sure you push the items in far enough for them to drop at the other end.

Library items can be returned to any of the Riverina Regional Libraries.

Some of RRL branch libraries are fortunate enough to have a Friends of the Library (FOTL) group. FOTL is a group which forms a link between the library and the community. Members meet to undertake activities which focus on their interest in libraries, books and reading. Support is provided for projects that improve services offered by the library. Please contact your local library for more information.

Riverina Regional Library welcomes gifts of new and in good-condition books, DVDs and similar materials held by the Library. The Library cannot accept magazines, encyclopaedias, sheet music, audio cassettes, video cassettes or LP records.

The Library reserves the right to decline the offer of any material that is in poor condition or is otherwise unsuitable for the library collection. Please contact your local library if you are considering donating items that are rare or unique to our community.

Materials may be donated during opening hours at any of the library’s branches.  No appointment is needed.

Once donated, items become the property of the Riverina Regional Library and are reviewed by staff for possible inclusion in the collection. Material that is unsuitable may be sold (with proceeds going to branch libraries for purchase of collections and resources), given away, recycled or discarded. Donated items will not be returned to the donor, and the library will only accept items that are outright gifts. The Library reserves the right to decide when a gift added to the collection must be withdrawn.

Please click here for fees and charges that may apply.